AIPOCKET · MARIMO

MARIMO Support

If you have a question or run into a problem while caring for your Marimo, please check the information below.

Effective date: July 11, 2026

Basic care

  • Check the light, water, and cleanliness levels, then tap the care button you need.
  • Tilt your iPhone slowly to let your Marimo move around inside the tank.
  • Open Care Guide in Settings for practical information about caring for a real Marimo.

My photo is not being saved

Allow MARIMO to add photos in your iPhone settings. If photo access is turned off, the app will display a message explaining how to enable it.

The movement does not look natural

Hold your iPhone upright and tilt it gently. Motion sensor input is most accurate on a physical device. If the issue continues, fully close the app and open it again.

About app data

Your Marimo’s name, growth, and care information are stored on your device by default. Deleting the app may also delete this saved information.

Contact us

If you still need help, email aipocket.now@gmail.com with your iPhone model, iOS version, MARIMO app version, and a description of the issue.